fi111 Terms and Conditions

1. General Provisions and Definitions

This document forms a legally binding agreement between fi111 ("Platform", "we", "us") and any user of the platform ("user", "member", "you"). fi111 operates an online gaming and betting platform for users in Bangladesh.

Key Definitions

• "Platform" refers to fi111's website, mobile version and all associated services.
• "Member Account" refers to the personal account of each registered user.
• "Balance" refers to the actual funds deposited in a member's account.
• "Bonus Balance" refers to funds granted under promotional offers that are withdrawable subject to meeting specific conditions.
• "Wagering Requirement" refers to the obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process.

These terms and conditions are written in Bengali and will be interpreted in accordance with applicable laws of Bangladesh. In the event of any linguistic ambiguity, the interpretation of fi111 authority will be considered final.

2. Account Registration and Eligibility

Eligibility Requirements

To register on fi111 and use the platform, all of the following conditions must be met:

• You must be at least 21 years of age or older.
• You must be a resident of Bangladesh and provide accurate personal information.
• You are permitted to open only one account in your own name.
• If you have previously been banned by fi111, you may not register again.
• All information provided at the time of account opening must be true, accurate and complete.

Registration Process

Provide your correct name, mobile number, email address and other required information in the registration form. Choose a strong password at the time of registration and keep it confidential. The responsibility for the security of your account rests entirely with you.

Each user may have only one account. Any attempt to create multiple accounts will be considered a serious violation of fi111's terms and conditions, and all associated accounts will be terminated immediately.

3. Account Verification (KYC)

fi111 reserves the right to verify the identity of all members for the purpose of anti-money laundering (AML) and fraud prevention. Withdrawal facilities may be restricted until the KYC process is completed.

Required Documents

Any one of the following identity documents may be required for verification:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate (where applicable)
• Bank account statement or mobile banking verification

Documents provided must be clear, legible and not expired. Submitting false or altered documents is a serious offence and may result in account termination and seizure of funds.

4. Deposit and Withdrawal Rules

Deposit Rules

• Minimum deposit amount: ৳500 (per method)
• Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds must be sent only from the account holder's own payment method.
• Deposits through third parties are strictly prohibited.
• Deposited amounts are generally added to the account instantly. Contact support if there is any delay.

Withdrawal Rules

• Minimum withdrawal amount: ৳500
• Withdrawal processing time: generally 15 minutes to 2 hours.
• Withdrawal requests will only be sent to verified payment methods.
• Withdrawals are preferentially processed to the same method used for the deposit.
• Winnings earned from bonuses must meet the applicable wagering requirement before withdrawal.

5. Bonuses and Promotional Offers

Welcome Bonus

New members are eligible to receive a 100% bonus of up to ৳20,000 on their first deposit. A 25x wagering requirement applies to this bonus.

General Bonus Terms

• Each bonus offer has its own specific terms which are stated in the offer description.
• Bonus balance cannot be withdrawn before the wagering requirement is met.
• If the time limit set for meeting the wagering requirement passes, the bonus will be cancelled automatically.
• One bonus cannot be used alongside another bonus at the same time unless the offer explicitly states otherwise.
• fi111 reserves the right to cancel a bonus if abuse or strategic exploitation is suspected.
• fi111 reserves the right to modify or cancel any bonus offer without prior notice.

VIP Cashback Program

fi111's VIP program has three tiers — Bronze, Silver and Gold. Based on a member's activity and contributions, they can be promoted to a higher tier and receive weekly cashback of up to 0.5%, 1.0% and 1.5% respectively. Cashback is added to the account at a set time each week.

6. Gaming Rules

All games available on fi111 are operated by third-party providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, Ezugi, etc.). The individual rules of each game apply.

General Gaming Rules

• If any technical error occurs while playing a game, support must be notified immediately.
• fi111 reserves the right to void payouts for abnormal wins resulting from a technical error.
• Exploiting any vulnerability or bug in the game software is strictly prohibited.
• All games on fi111 use fair random number generator (RNG) technology.
• For sports betting, the outcome of a bet will be determined based on the official result of the relevant sports authority.

Live Betting Special Rules

Odds are subject to change for live betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including FIFA), kabaddi and other sports. fi111 will not be held responsible for any bet lost due to an internet connection failure. Bets that have already been confirmed cannot be cancelled.

7. Prohibited Activities

Any of the following activities will be considered a serious violation of fi111's terms and conditions:

• Opening an account with false information or operating an account under another person's identity.
• Creating multiple accounts to claim bonus benefits.
• Conducting transactions using a third party's account or payment method.
• Using software, bots, scripts or other automated methods.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Conducting money laundering or other illegal financial activities.
• Threatening, harassing or defrauding other users of the platform.
• Any comments or activities that damage the reputation of fi111.

In the event of such a violation, fi111 is able to immediately terminate the account, seize funds and take legal action.

8. Account Suspension and Termination

Grounds for Suspension

fi111 may temporarily suspend an account under any of the following circumstances:

• While the KYC verification process is ongoing.
• If suspicious transactions or unusual activity are observed.
• If the user themselves requests Self-Exclusion.
• If the account faces a security risk.

Grounds for Permanent Termination

• If a serious violation of these terms and conditions is proven.
• Suspicion of fraud or money laundering.
• Evidence of not meeting the eligibility requirements.

Users may also request account closure at any time through support. After account termination, the available real balance will be returned, however the bonus balance will be cancelled.

9. Responsible Gaming

fi111 is firmly committed to responsible gaming. Gambling is an entertainment activity and should never be considered a source of income.

Self-Control Tools

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Session Time Limit: Automatic logout after a set period of time.
• Reality Check: Reminders of time spent at set intervals.
• Self-Exclusion: Refraining from using the platform for a set period of time.

Under these terms and conditions, fi111 provides services only to individuals aged 21 and above. Please prevent minors from accessing the platform. For more information, visit our Responsible Gaming page.

10. Privacy & Data Protection

fi111 is committed to protecting the personal information of its members. We use SSL encryption and modern cybersecurity technology. Your data is never sold to third parties. However, information may be shared with authorities when required by law or for fraud investigation purposes.

To learn more about data protection, please read our Privacy Policy.

11. Limitation of Liability

fi111 is not responsible for the following:

• Game sessions interrupted due to loss of internet connection or technical issues.
• Losses caused by server issues on the part of third-party game providers.
• Account information being compromised due to the user's own negligence.
• Service interruptions caused by force majeure events (natural disasters, cyberattacks, government directives).
• Any financial losses resulting from gambling.

fi111 always strives to operate a safe and reliable platform, but it is not possible to guarantee completely uninterrupted service.

12. Changes to Terms

fi111 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continuing to use the platform after changes have been made constitutes acceptance of the new terms. It is therefore recommended that you visit this page regularly. If you do not agree with the updated terms, please request that your account be closed.

13. Contact & Dispute Resolution

How to Submit a Complaint

If you have any complaint or dispute, please contact our support team first. fi111 commits to investigating all complaints fairly and impartially.

• 24/7 Live Chat: Instant assistance through the platform (in Bengali).
• Email: [email protected]

Dispute Resolution

After a complaint is submitted, fi111 will respond within a reasonable time. Users are expected to cooperate by providing necessary information or documents during the investigation. fi111's final decision will be considered binding.

The laws of Bangladesh will apply in all legal matters, and any legal disputes will be resolved in the appropriate courts of Bangladesh.